Last updated: [DATE]
Gold Sand Tours ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit goldsandtours.com or book with us, how we use it, who we share it with, and the choices you have.
If you have any questions, email us at info@goldsandtours.com or message us on WhatsApp +971 523 986 622.
Who We Are
Gold Sand Tours is a tour company based in Dubai, United Arab Emirates.
| Business name | [REGISTERED LEGAL NAME] |
|---|---|
| Trade licence | [LICENCE NUMBER] |
| Address | [REGISTERED BUSINESS ADDRESS], Dubai, UAE |
| info@goldsandtours.com | |
| +971 523 986 622 |
We are responsible for the personal information described in this policy. We handle it in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws.
Information We Collect
Information You Give Us
- When you send an enquiry, book a tour, or message us, we may collect:
- Full name
- Email address
- Phone or WhatsApp number
- Hotel name or pickup location
- Tour, date and number of guests
- Ages of children (where needed for pricing, height or age limits)
- Flight number (for airport transfers)
- Passport or Emirates ID details, only where an attraction requires them for entry (for example, Qasr Al Watan)
- Dietary needs or accessibility requirements you choose to share
- Any other details you include in your message
Information Collected Automatically
- When you visit our website, we and our partners may collect:
- IP address and approximate location
- Browser and device type
- Pages viewed, time on site and links clicked
- How you arrived at our site (for example, Google search or an ad)
This is collected through cookies and similar technologies. See the Cookies section below.
Payment Information
Details to be confirmed.
How We Use Your Information
- We use your information to:
- Reply to your enquiries and send quotes
- Confirm and manage your bookings
- Arrange hotel pickups, transfers and attraction tickets
- Share driver and guide details with you before your tour
- Contact you about changes, delays or cancellations
- Handle payments and refunds
- Improve our website and services
- Measure how our ads and website perform
- Send offers and updates, only if you have agreed to receive them
- Meet legal, tax and accounting requirements
We use your information because you have asked us to provide a service, because you have given consent, because the law requires it, or because it is in our legitimate business interest and does not override your rights.
When you message us on WhatsApp, your messages are handled through WhatsApp, which is owned by Meta. WhatsApp's own privacy policy applies to how it processes your data. We use the messages you send only to handle your enquiry and booking.
How Long We Keep Your Information
- Enquiries that do not become bookings: [e.g. 12 months]
- Booking records: [e.g. 5 years, for accounting and legal purposes]
- Passport or ID details: deleted once the ticket has been issued and the tour is complete, unless the law requires us to keep them
- Marketing preferences: until you unsubscribe
After this, we delete or anonymise your information.
How We Protect Your Information
We take reasonable technical and organisational steps to protect your information, including secure website connections (HTTPS), restricted access to booking records, and password-protected business accounts. No system is completely secure, but we work to keep your information safe and will act quickly if a problem occurs.
Your Rights
- Depending on where you live, you may have the right to:
- Ask what personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information
- Object to or restrict how we use it
- Withdraw consent at any time, including for marketing
- Ask for a copy of your information in a usable format
To make a request, email info@goldsandtours.com. We may ask you to confirm your identity first. We will reply within [30] days.
If you are not happy with how we handled your request, you can contact the UAE Data Office or the data protection authority in your country.
Marketing Messages
We will only send you offers or updates if you have agreed to receive them. You can opt out at any time by clicking "unsubscribe" in an email, replying "STOP" on WhatsApp, or emailing info@goldsandtours.com.
Children's Privacy
Our website is not aimed at children. We only collect information about children (such as age) when a parent or guardian provides it as part of a family booking.
Links to Other Websites
Our website may link to other sites, such as attraction operators or social media. We are not responsible for how those sites handle your information. Please read their privacy policies.
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top.
Contact Us
- For any privacy questions or requests:
- Email: info@goldsandtours.com WhatsApp: +971 523 986 622 Address: [REGISTERED BUSINESS ADDRESS], Dubai, UAE